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Completing esign outside of echosign ... and how to close out the signature workflow

New Here ,
May 25, 2021 May 25, 2021

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HI there - I have several agreements that were sent for signature, but for various reasons, the users ended up downloading the documents and signing in another software or IRL. I have received these back, but the only way to close out the signature workflow that I can see is to cancel it. I don't want to do that as the rest of the users legitimately signed. 

 

Any ideas on how to "complete" a workflow that was completed outside of the application?

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How to sign , Manage documents

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