Contract showing as out for signature even though it's been signed

[Signet Resources]

I have sent several contracts that have come back and signed and filed but they are still showing in my out for signature section - any idea why?  Anyone else had this issue?

Thanks

Nicole

[apkhan]

Hi Nicole,

Are you using Web App or Mobile app? If its mobile app is it on iOS or Android?

Thanks,

Aparna

[Signet Resources]

Hi Aparna

I am using a laptop, not a mobile.  I am not using an app, I am logging into to Adobe Sign.

Thanks

Nicole

[apkhan]

Thanks Nicole.

Sorry I am more familiar with Mobile App, let me forward this to respective team.

Are you on Windows or Mac laptop? Which browser are you using to login into Adobe Sign?

~Aparna

[Rijul Raj Khurana]

Hello Nicole,

Can you inbox me any random transaction detail which is still shown as Out for signature:

-Sender's email.

-Signer's email.

-Date.

-Document Name.

Please don't share it on public forum.

Regards,

-Rijul

[laruep80859202]

I am having the same issue where a client will sign their document, and then it is supposed to be sent to me for my signature, but it isn't going anywhere. It shows that it has been seen by my client, but it's like it's stuck. Do you have any solutions? Can I privately send you screen shots of what my issue is? Thanks!