Contracts sent thru Adobesign are going to recipients junk mail

[Nikki25759064cfuf]

I work the State of Tennessee and we have loved using Adobesign to get contracts signed quickly. However, lately many contracts that need to be signed are going to the receipent''s junk folder. 

How can we correct this?

[Meenakshi Negi]

Hi Nikki25759064cfuf,

Sorry for the delay in response.

Please ask the recipient to add echosign@echosign.com to their Safe sender/white list.

Check if that helps.

Would you mind sharing more details on this issue? If this happens with a particular recipient or with all?

Did you start experiencing this behavior recently?

Thanks,

Meenakshi