Customer keeps receiving reminder to sign document

[Aaron32887645z117]

At our company we use Adobe to send agreements to customers daily. One customer in particular is receiving a reminder weekly to sign a document, when he already did months ago. I turned off the reminders and even deleted the document, and he's still receving the reminder emails. Is this a glitch or is there something else I can do?

[Meenakshi Negi · Accepted solution]

Hi Aaron32887645z117,

Thank you for reaching out, and sorry about the trouble caused.

This appears to be some glitch that needs to be checked. Please contact the Acrobat Sign support team using the steps suggested in the following help document: https://adobe.ly/3HUy3c0. 

They will be able to check it at the backend and help with the resolution.

Let us know if you experience any issues.

Thanks,

Meenakshi