Customers using Adobe Sign to send standard email requests

[maralena]

I hope I am wording this correctly. Basically my problem is that Customers seem to think that they can send in job order requests through the echo-sign email address, therefore I am not seeing these emails and loosing jobs. I am not sure how to stop this from happening. Hoping to continue using the product... it is beneficial.

[Meenakshi Negi]

Hi Maralena,

As I understand, you are referring that the customers are sending the job order requests using the Adobe Sign account instead of a regular email account.

Therefore you are not receiving any emails.

Would like to inform you that even if they send job order via Adobe Sign, you will receive an email from Adobe Sign in your email account.

If you are referring to something else, it would be helpful if you can elaborate the exact workflow that is used.

Also, let us know what exactly workflow you are looking for, so we can help you with that.

We will be waiting for your response.

Regards,

Meenakshi

[maralena]

Unfortunately I don't even see anything in the SPAM

Several Clients started using the @echosign as a main contact. I can did not and can not receive those emails. Bummer. Also I don't want them to use that address as a main contact. Loved the app until that happened. Now I am trying to notify all of the customers from EchoSign to let them know not to send NEW job requests to that email. Does Anyone Know how to select all and send from Echosign?

[Meenakshi Negi · Accepted solution]

Hi Maralena,

Sorry for the delay in response.

I have checked your account with the email address that you used to log in to the Adobe forums.

You are subscribed to Adobe Creative Cloud service that includes the Adobe Sign individual account.

However, your Adobe Sign account linked with Creative Cloud shows as pending.

It seems that you have recently changed your Adobe ID.

This generally happens when you set an email address which is already registered under another Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

However, this should not make any difference in receiving emails from the clients.

I would suggest you contact the support team once for both the issues.

They will check and help you to resolve both the issues.

You may contact support from this link Contact Customer Care

Once you open the link, sign in with your Adobe ID and password.

Hope the information helps.

Let us know if you have any questions or need any help.

Regards,

Meenakshi