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Deactivated Adobe Sign Users unable to sign documents

New Here ,
Jun 11, 2020 Jun 11, 2020

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I am the administrator of a couple of organizations with many adobe acrobat licenses. For some reason my user account is unable to sign any documents sent to me for signature. When I attempt to sign them it says that my account has been deactivated. I am the administrator on the account so there is no way for me to reactivate my own account.

I have an acrobat license but do not have an Adobe Sign membership. I am simply trying to sign documents sent to me. I have been in contact with adobe support via phone and chat for multiple hours without anyone understanding my very simple issue.

TOPICS
Adobe Sign forms , Login issues , Web forms

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correct answers 1 Correct answer

New Here , Jun 02, 2021 Jun 02, 2021

Thanks for getting back to me Meenakshi, much appreciated !

I finally manged to sort it out in the end.   
It seemed to have something to do with me setting a personal Adobe account many moons ago with my corporate email address.   Our company have recently setup a contract with Adobe sign and looks like whatever has happened, this has deactivated my personal account from use with adobe sign all together ;-(   After many hours I managed to get them to set me up with a corporate account and this en

...

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New Here ,
Jun 11, 2020 Jun 11, 2020

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After a second lengthy phone call, my issue has been resolved. It took far too long to be connected with the right person. I think you should review your customer service support.

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New Here ,
May 27, 2021 May 27, 2021

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Hi,
I am having a very similar if not identical issue to you.   Can you please share how you got this resolved?
Struggling to even find a support number to call ;-(
Thanks,

Matt

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Hi Matt,

 

Sorry for the delay in response.

 

Please use the steps suggested in the following help document to contact the Adobe sign support team: https://helpx.adobe.com/sign/kb/how-to-contact-support-adobe-sign.html

They have access to the backend settings and will be able to check the issue for you.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Thanks for getting back to me Meenakshi, much appreciated !

I finally manged to sort it out in the end.   
It seemed to have something to do with me setting a personal Adobe account many moons ago with my corporate email address.   Our company have recently setup a contract with Adobe sign and looks like whatever has happened, this has deactivated my personal account from use with adobe sign all together ;-(   After many hours I managed to get them to set me up with a corporate account and this enabled me to sign the document.   Was in a bit of a panic as was signing for delivery of a new car and stuck between a rock and a hard place 😉

Many thanks for your response...
Matt

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hey Matt!

 

Glad to know finally it is resolved and congratulations on the new car.

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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