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Deactivation of my Adobsign account evaluation version after only two days

New Here ,
Apr 17, 2023 Apr 17, 2023

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Bonjour

cela faisait a peine 2 jour que je commencais à evaluaer la solution adobe sign et mon compte a été desactivé sans me fournir aucune explication. J etais en train de tester la fonctionnalité d envoie en nombre sur 3 de mes adresses mails personnelles avec un remplissage de formulaire.

je ne comprends pas pourquoi je n ai pas pu beneficier des 30 jours d essai. deplus j avais commencé a créer un modele pour l envoie en nombre et tous mes modèles sont a présent innacessibles 

comment faire pour obtenir le déblocage de mon compte

merci

cdlt

p laurent

TOPICS
Configure accounts , Login issues

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Adobe Employee ,
May 01, 2023 May 01, 2023

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Hi superphil06,

 

Thank you for reaching out.

 

We have checked the account, and it shows as inactive. It seems the account was inactivated from the admin account.

Did you make any changes or the account admin? 

I am afraid that we cannot do much from our end as we do not have access to the account settings.

As the account is inactive, the admin will need to contact the support team to get this activated.

You may use the steps suggested on the following help page to contact the Acrobat Sign support team: https://helpx.adobe.com/sign/using/adobesign-support-resources.html

 

Thanks,

Meenakshi

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