Delete Agreement from an old EchoSign Account

[jberg1]

I have a client that posted a Signing Agreement on their old Echosign account back in 2011 (which I signed back then). All of a sudden it is showing on my Adobe DocumentCloud dashboard (only just noticed it today).

I requested they delete it because it contains sensitive information. But they are unable because their old Echosign account it inactive. Only the owner can delete the file. How would they go about getting that file/agreement removed if their account is discontinued?

Thanks for any help.

[Meenakshi Negi · Accepted solution]

Hi Jberg,

If the users account is inactive, they will need to activate the account first. Then only they will be able to delete that document.

Please ask the user to contact support team to get the account reactivated. There will be no charge for that, it will be converted to free account so they can access it to delete or manage the documents.

Let us know if you have any questions.

Regards,

Meenakshi

[jberg1]

That worked. Thank you!