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digitally sign - sign button no longer working

New Here ,
Jan 13, 2025 Jan 13, 2025

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Hi,
One of our users cannot digitally sign (All tools - use a certificate - Digitally sign) PDF's anymore in Acrobat Reader.

When he clicks the Sign button, that button flashes but nothing else happens, while it's supposed to ask for the certificate password and then save the signed PDF.
This used to work without a problem but suddenly stopped working.
The certificate is in the Windows Certificate store (Current User - Personal)
This is the latest version of Adobe Acrobat Reader (24.005.20320) and the case for any PDF, including one that we just made and that has no protection on it.

What we've tried so far:
1-install the certificate in the Windows certificate store again and set the "use for signing" option in Acrobat
2-uninstall and reinstall Acrobat Reader
3-close Acrobat and delete the following three folders:
C:\%userprofile%\appdata\Local\Adobe\
C:\%userprofile%\appdata\LocalLow\Adobe\
C:\%userprofile%\appdata\Roaming\Adobe\

When he uses the same certificate on a fresh Windows 11 installation + Acrobat reader, then that works.
When he creates a new digital ID (new PCKS#12 digital ID file), then that can be used to sign too.

 

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How to sign , User interface issues

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New Here ,
Jan 14, 2025 Jan 14, 2025

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this was solved by deleting the existing certificate in the Windows certificate store and re-importing it

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New Here ,
Jan 15, 2025 Jan 15, 2025

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Hi, 

could you be more specific for non-IT person what should I do? I purchased (via employer) PRO version. I can  reqeuest esign in online verson of acrobat but not in desktop version - the button request signature is not reacting

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New Here ,
Jan 15, 2025 Jan 15, 2025

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Hi,

I think you are talking about a different thing.

What I meant was, in Acrobat Reader, All tools, Use a certificate, Digitally sign as in attached screenshot, I don't know anything about requesting signatures.

Peter

Clipboard01.jpg

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New Here ,
Jan 15, 2025 Jan 15, 2025

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HI,

Yes, you are absolutely right. Sorry.
And maybe - do you have any advise why I cannot request the signature from desktop version? The PRO have the functionality, I am able to do that online but not in desktop app which is more convenient for me.

Kind regards,
Tereza


[personal info removed by moderator]

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New Here ,
Jan 15, 2025 Jan 15, 2025

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No, sorry, I’ve never tried requesting a signature and don’t have Acrobat PRO either.

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