Disabling Agreement Reminders

[lv shutter]

I’ve confirmed with Adobe Support that there is currently no way to permanently disable automatic reminders for E-Sign agreements. This is incredibly frustrating. I do not want reminders sent automatically, and I shouldn't have to go into every single agreement to turn them off manually. Please add a feature that allows users to disable reminders globally. It would be a much-needed improvement for those of us managing multiple agreements.

If this is available and support was incorrect, please do advise.

[S. S]

Hi @lv shutter,

Hope you are doing well. Sorry for the experience with using Acrobat Sign.

Have you checked the help article: https://adobe.ly/4kSjrqT

This article has an illustrative description on how to disable agreement reminders using the Global Settings.

Let us know if this is what you were looking for.

Regards,
Souvik.

[lv shutter]

From the article:

Enable/disable agreement reminders

All service levels have access to:

• Create cyclic reminders
  • During the sending process
  • From the Manage page
• Create cyclic and ad hoc reminders from the Manage page

Individual and team service levels have no ability to automate or suppress the reminder feature.

[kayle_0739]

I wish there were a phone number to call. I am signed in, I do not know where to find account settings to turn off automatic reminders.

FYI, I have received feedback from clients who find automatic reminders to be spamming and rude. It was embarrassing and caused me to apologize for the adobe program defaults. Not even being able to turn them off is frustrating.

[lv shutter]

My feelings exactly! It's so simple, Adobe, allows us to turn off reminders! 

[Meenakshi Negi]

Hi kayle_0739,

We are sorry to hear about your experience with the application.

We checked your account and see that the option to disable the automatic reminder is not available with your current plan. 

Please try contacting or creating a ticket with the support team to check if it can be disabled from the backend settings. You may contact or create a support ticket using the steps suggested in the following help document: https://adobe.ly/3L2tZrn. 

Thanks,

Meenakshi