Do senders need individual account?

[susan_9957]

Do senders need individual accounts to send a document for Esignature even if they are part of the organization that has an enterprise account with Adobe?

[creative explorer]

@susan_9957 Yes, generally, senders within an organization that has an Adobe Acrobat Sign enterprise account do need individual user accounts to send documents for e-signature.

[Meenakshi Negi · Accepted solution]

Hi susan_9957,

Thank you for reaching out.

If your organization has the Entperise account, you should be added as a user under that plan. Then, only you will be able to use that service. Also, it should include the Acrobat Sign service plan. To check that, we will need the Adobe ID (email address) used to purchase the service. You may share the email address in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

You can send two free transactions in a 30-day rolling window if you have a free Adobe account. For more information on Acrobat Sign plans, refer to the following page: https://adobe.ly/3Ybrwyv. 

Let us know if you have any questions. 

Thanks,

Meenakshi