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Docs sent for signature; what happens to them if account is deleted

Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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Just curious, what happens to documents sent for signature and that user account is deleted before receiving the signed documents? We had a user leave the company and wondered what happens if they had documents out for signature. 

 

Any info would be greatly appreciated!

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Advisor ,
Feb 24, 2023 Feb 24, 2023

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Hi.  Any user with Account Privacy privileges (set in the VIP's Admin Console) can see the documents processed by any user in the organization. 

Screenshot 2023-02-24 145632.png

From the Account Tab in Adobe Sign they just need to enter the email of the person who sent the document and it will show all documents sent by them.

 

mariahweyne_0-1677264877717.png

 

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi Calwell Luce diTrapano,

 

Thank you for reaching out.

 

Could you please confirm if you have deleted the account or removed access to the Acrobat Sign from the organization's end? If you could share the email address of the account used by that person in a private message, we may check and confirm the status at our end.

To initiate a private message, you may use the envelope icon at the top right of this community page.   

 

Thanks,

Meenakshi  

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