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Document Builder:Error refreshing access token: invalid_request : invalid refresh token

New Here ,
May 30, 2023 May 30, 2023

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Getting this error message when trying to use the Agreement Template. Error also appears when trying to preview the Word Template during Document Builder.

 

Tazminder301614694jf0_0-1685459728202.png

 

TOPICS
Adobe Sign forms , Product information , SharePoint and Salesforce integration , User interface issues

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Adobe Employee ,
Jun 18, 2023 Jun 18, 2023

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@Tazminder301614694jf0, thanks for reaching out! To troubleshoot the 'Invalid refresh token' error, the Salesforce admin must ensure that OAuth to Sign is performed properly for the Document Builder package. 

For additional help, refer to the Document Builder User Guide.

Let us know if you are not able to resolve the issue.

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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@Tazminder301614694jf0 If you performed OAuth to Sign earlier but still got the error, it may be due to inactivity. There is a chance that your refresh token is not valid anymore. Please try to relink your Acrobat Sign account to resolve the issue. Let us know if it helps!

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