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Download Individual Files Feature Removed???

New Here ,
Jun 14, 2024 Jun 14, 2024

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Why was the Download Individual Files button removed? It was a feature yesterday. 

 

I use this feature everyday in my workflow. There is a help page article showing how to navigate to it but the botton doesn't exist as of this morning.

 

Anyone else have this issue?

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Manage documents

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Guide ,
Jun 14, 2024 Jun 14, 2024

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I just checked - it's there

mariahweyne_0-1718380046403.png

 

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New Here ,
Jun 14, 2024 Jun 14, 2024

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It's not on my AdobeSign. The "Download individual files" button was under the "Add Notes" button, but it is gone as of this morning. I cannot access on any of my devices

https://helpx.adobe.com/sign/using/sign-download-individual-files.html

Collin0D4D_0-1718380634280.png

 

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Guide ,
Jun 14, 2024 Jun 14, 2024

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Went to my Adobe Sign this shows when I haven't opened the agreement.

mariahweyne_0-1718386765019.png

When opened:

mariahweyne_1-1718386892424.png

 

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New Here ,
Jun 21, 2024 Jun 21, 2024

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I'm wondering the same thing, that was how I always downloaded my completed documents and now I'm not able to download them separetly and without the completed document page at the end. It causes a lot of extra work and is very frustrating. 

 

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New Here ,
Jun 21, 2024 Jun 21, 2024

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I am running into the same issue. I hope there is a work around or fix soon.

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Guide ,
Jun 21, 2024 Jun 21, 2024

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In Adobe Sign settings, you can decide if you want to merge the documents or keep them separate.  Need to be an admin to see/change the settings.

Account settings-Global settings

mariahweyne_0-1718999130678.png

 

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Hi Collin0D4DMelissa3818144547g0, and Greg V in Quality,

 

Thank you for reaching out, and sorry about the delay in response.

 

As mentioned, the option does not appear. Please check with the account administrator once to see if the option was disabled in the Account settings. Refer to the information in the following help document: https://adobe.ly/45TyOK1

 

Let us know how it goes.

 

Thanks,

Meenakshi 

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