• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Download Individual Files Feature Removed???

New Here ,
Jun 14, 2024 Jun 14, 2024

Copy link to clipboard

Copied

Why was the Download Individual Files button removed? It was a feature yesterday. 

 

I use this feature everyday in my workflow. There is a help page article showing how to navigate to it but the botton doesn't exist as of this morning.

 

Anyone else have this issue?

TOPICS
Manage documents

Views

259

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Jun 14, 2024 Jun 14, 2024

Copy link to clipboard

Copied

I just checked - it's there

mariahweyne_0-1718380046403.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 14, 2024 Jun 14, 2024

Copy link to clipboard

Copied

It's not on my AdobeSign. The "Download individual files" button was under the "Add Notes" button, but it is gone as of this morning. I cannot access on any of my devices

https://helpx.adobe.com/sign/using/sign-download-individual-files.html

Collin0D4D_0-1718380634280.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Jun 14, 2024 Jun 14, 2024

Copy link to clipboard

Copied

Went to my Adobe Sign this shows when I haven't opened the agreement.

mariahweyne_0-1718386765019.png

When opened:

mariahweyne_1-1718386892424.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

I'm wondering the same thing, that was how I always downloaded my completed documents and now I'm not able to download them separetly and without the completed document page at the end. It causes a lot of extra work and is very frustrating. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

I am running into the same issue. I hope there is a work around or fix soon.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

In Adobe Sign settings, you can decide if you want to merge the documents or keep them separate.  Need to be an admin to see/change the settings.

Account settings-Global settings

mariahweyne_0-1718999130678.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

LATEST

Hi Collin0D4DMelissa3818144547g0, and Greg V in Quality,

 

Thank you for reaching out, and sorry about the delay in response.

 

As mentioned, the option does not appear. Please check with the account administrator once to see if the option was disabled in the Account settings. Refer to the information in the following help document: https://adobe.ly/45TyOK1

 

Let us know how it goes.

 

Thanks,

Meenakshi 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines