Dynamics CRM plugin: Agreement Sending Has Failed. An error occurred during Adobe Sign API call.

[Guest]

I am trying to use the Adobe Sign plugin in Dynamics CRM Online, but everytime I try to send an agreement, I get following error:

Agreement Sending Has Failed. An error occurred during Adobe Sign API call. The logs don't say anything specific.

Anybody got an idea?

[Meenakshi Negi · Accepted solution]

Hi Jochenv,

I have checked the email address that you used to log in to the forums. You are using an Adobe Sign trial account.

The trial account has all the features available of the Enterprise account except integration.

If you wish to test the API integration, you may register for the free Developer edition of the Adobe Sign here Create Developer Account, APIs for custom applications | Adobe Sign 

While registering, please make sure that you use an email address which is not registered for any Adobe Sign account before.

The API settings are not enabled by default in the developer account.

I would recommend you contact Pre-Sales team to get the settings enabled.

They will be able to provide pre-sales technical assistance to you.

Please refer this link Adobe Sign plans for individuals and businesses | Adobe Document Cloud to get in contact with them.

Let us know if you need any help.

Regards,

Meenakshi