• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

E-MAIL LINKED TO ANOTHER PROFILE

New Here ,
Nov 18, 2022 Nov 18, 2022

Copy link to clipboard

Copied

JÁ VERIFIQUEI A CONTA, JÁ ENTREI EM CONTATO  COM O SUPORTE, MAS ATÉ AGORA NADA. NA MINHA CONTA ESTÁ TUDO OK, ESTOU VINCULADA A LINCENÇA,E NÃO CONSIGO ACESSAR O ADOBE ACROBAT SIGN, SEMPRE QUE TENTO ENTRAR NO ADOBE ACROBAT SIGN APARECE QUE "A conta do Acrobat Sign [Email address removed by Mod: If you need to send any info to the Product team, please send a direct/private message by clicking on the profile of the user and select send the message, please avoid sharing personal info on the public platform] associada com um perfil diferente. Mude para o seu perfil Personal Account.", MAS JÁ VERIFIQUEI, E NÃO ESTÁ ASSOCIADA A OUTRO PERFIL, POIS SÓ É UTILIZADO ESSE E-MAIL PARA ENTRAR NA CONTA, NÃO EXISTI OUTRO E-MAIL, E OS PERFIS JÁ FORAM VISTOS E REVISTOS PELOS ATENDENTES E SUPORTE DA REDE ADOBE. PEÇO QUE ALGUÉM POSSA AJUDAR, POIS ESTOU FALANDO DE UMA EMPRESA, E ESTAMOS PRECISANDO DO SERVIÇO DO ADOBE ACROBAT SIGN,  POIS O UTILIZAMOS PARA MANDAR DOCUMENTOS ASSINADOS INTERNAMENTE, ISSO ESTÁ AFETADO O NOSSO TRABALHO. 

 

TOPICS
Login issues , User interface issues

Views

316

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

LATEST

Hi Flavia27061180dnia

 
Thank you for reaching out, and sorry about the delay in response.
 
We have checked your account and see that you do not have any active subscriptions under your account.
Your Acrobat Sign account shows as inactive. That seems to be the reason you get the message.
As there is no active subscription, nothing can be done.
 
Let us know if you use an alternate email address for the service. 
 
Note: Please do not share the email address on public platform.
 
Thanks,
Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines