Have a cloud e-sign account that has been provisioned. It is a simple problem but after 7 days now of never ending contact with Adobe support am getting nowhere. I know what the problem is but try as I might I just cannot get Adobe support to follow through. Everytime I bring up the old ticket I get the same old advice from Adobe support about my brower, network etc etc. I know the problem is not my computer because I can't log into our Adobe e-sign account from any computer, be it mine, another network or a Mac. Moreover, we have set up a trial adobe e-sign account and it works fine. So, 2+2=4, problem is our adobe e-sign account and what adobe have done to it not our local network and/or its settings. Adobe clould works etc it is just e-sign that we cannot use. My question is what do you do when adobe support is so incompetent and useless. I have tried asking for a senior person to ring but they either do not call and/or if they do are as clueless as the last adobe staffer and do nothing to fix the problem. What you you do, who can you contact, when adobe support just does not deliver on such a basic question?
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