E-Sign agreements bouncing

[H D26595028dff7]

Recently I have noticed when sending out agreements that although they get delivered to the recipient the copy that goes back to my email address are failing to deliver.

Checking the status it just shows "bounced and could not be delivered" in the activity section.

My email server has the esign address on the whitelist and I recieve invoices etc from Adobe, appears as though the esign part just fails to be recieved? My email logs show nothing in failed to deliver or marked as spam from adobe, its as if it doesnt even attempt to send the email at all?

[Meenakshi Negi · Accepted solution]

Hi H D26595028dff7,

Thank you for reaching out.

As mentioned, the agreement shows as "bounced and could not be delivered" in the activity section. However, the document was delivered to the recipient. Could you please share the screenshot of the activity section?

Did you check with the recipient if the document was received on their end? 

Are you using the Acrobat Sign on your personal or work machine? 

Share the above information so we can check this behavior. 

Thanks,

Meenakshi

[default2ihi7jkq8wmi]

I've had the same problem for the las few days. Any suggestions how to solve this?

[jon_5915]

We are experiencing something similar with adobe and have been the last few days. I sent an agreement to a client over 30min ago and they have not recieved it nore have I recieved the usually notification that it has been sent! What can I do to to move this along 

[Kyle24006131i0py]

Hi, did you manage to get this fixed? Did adobe webchat fix it for you?

many thanks

Cat

[mohammed_0774]

Good day

One of my users is having the same issue.

She sends a document for signing and usually adds herself to be part of the trail.  She usually gets an email stating this and another once everyone has signed, but since yesterday she doesn't receive these emails, even though the other recipients do receive the notification.  Activity log shows that the email bounced.

Members from within our company who are in CC get the email, so its not our mail system.

Thanks

ME

[grady_0982]

I have also had a report from a user of the same thing.

They are showing as "email bounced" but it is delieverying to the other users in the tennet for signing.

I am struggling to investigate as I have done a message trace and the email is not even hitting our servers to review why it is bouncing. 15:02 was the last signed document notification they recieved. they have scores of these a day.

[mohammed_0774]

Things are working again on my side.  The user confirmed that she's receiving her mails, but I'm noticing that mails to others in the company are now being flagged as spam.  

Is this the same on your side, grady_0982?

[grady_0982]

@mohammed_0774 Yes, It started working Friday afternoon. I have had a couple go into quarantine but majority are going through.

[mohammed_0774]

Glad to hear.  Hopefully it stays like that.  Keep well, until next time.