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E-signature doesn't appear on the document even though it has been signed

New Here ,
Oct 02, 2023 Oct 02, 2023

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Hi, we're using Adobe account from our company to sign in, I'm from the IT team.

My user can't finish and retrieve her documents, because it shows that the recipients haven't sign the documents yet

Jihan32673752972t_0-1696298474971.png

However, the recipient claimed she already signed the documents

Jihan32673752972t_1-1696298514455.png

Please advise me is this happened because the error system, or there are any additional steps that we're missing?

Thanks

 

TOPICS
Adobe Sign forms , Manage documents

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Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

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Hi Jihan32673752972t,

 

Thank you for reaching out, and I am sorry about the delay in response.

 

Please let us know if it happens with a particular document. Try clearing the cache and cookies for the browser, or try new incognito window on Chrome.

Let us know how she trying to access the signed document.

 

Thanks,

Meenakshi

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