E-signatures not working

[syrenna_6453]

I have multiple reports from users being unable to e-sign our agreements. They are pulling the agreement up on ipad and mobile respectively and they will click the "tap to sign" button but there is no response from the document. 

[Meenakshi Negi · Accepted solution]

Hi syrenna_6453,

Thank you for reaching out, and sorry about the trouble caused.

There was some outage that might have caused this issue. Please ask the user to try again after some time.

Let us know if the issue still occurs.

Thanks,

Meenakshi