echosign_dev1.EchoSignHttpUtilities.RestApiException: Script-thrown exception

[ankitg43512858]

We have an adobe sign account and linked with my salesforce application to allow user to electronically sign document.  Application is working fine if adobe account user login to salesforce(admin user) click on the sign document button, he receive a document URL and able to see document to sign it.

But, if any non adobe account user login to salesforce (admin user), click on sign document button, he is not able to access document URL, he also should be able to access the document url to sign it. could you please help us on this.

Is there API reference to get the signing URL. We would like to implement a functionality where specific salesforce profile user can access the adobe generated document to sign it.

Appreciate your urgent help on this,

[ankitg43512858]

Forgot to add log, Here is the debug log:

Class.echosign_dev1.EchoSignHttpUtilities: line 121, column 1

Class.echosign_dev1.EchoSignHttpUtilities.getRest: line 44, column 1

Class.echosign_dev1.EchoSignApiUtilities: line 2129, column 1

Class.echosign_dev1.EchoSignApiUtilities: line 2120, column 1

Class.echosign_dev1.EchoSignApiService: line 108, column 1

Class.eSignUtility.getSignUrl: line 34, column 1

|FATAL_ERROR|echosign_dev1.EchoSignHttpUtilities.RestApiException: Script-thrown exception

Need help

[Kumari29984416x0lb]

Hi, did you find any solution to this?
Was this resolved? If yes, how?

[George31475487gosg]

Either of you find the solution? I am also looking to resolve this @ankitg43512858 

@Kumari29984416x0lb 

[Meenakshi Negi]

Hi George31475487gosg,

Thank you for reaching out.

It seems that you are using the Adobe Sign Enterprise plan. If you have a question related to Salesforce integration, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

For information on Salesforce integration, refer to the following help document: https://helpx.adobe.com/sign/integrations/salesforce-user-guide.html. 

Thanks,

Meenakshi