Email notifications being "bounced and could not be delivered"

[My Loan Choices]

Starting yesterday, I have not been receiving email notifications that documents have been sent for signature or signed by those outside our company.

When checking document progress, it shows a document has been signed by someone outside our company, but the activity section shows "Email sent to [name] [email] bounced and could not be delivered."

Any ideas why this is happening?  and what is the solution? I've seen posts about this, but no solution has been posted. Thank you.

[Meenakshi Negi]

Hi My Loan Choices,

Thank you for reaching out, and sorry about the trouble caused.

Please confirm if this happens with multiple documents or with a particular document. Was the document you sent for signature sent to a single or multiple recipients? 

You may try the troubleshooting steps suggested in the following help document: https://adobe.ly/46SdNSs. 

Let us know how it goes.

Thanks,

Meenakshi

[My Loan Choices]

Hi @Meenakshi Negi 

It happened with multiple documents, the documents were sent to multiple recipients and single recipients.

The recipients get the requests and can sign, but I do not get the notifications. I only get a message when I check the status/activity saying my email has "bounced and could not be delivered"

[Meenakshi Negi]

Hi My Loan Choices,

Thank you for the information.

This is something that needs to be checked. Please try to connect with the Acrobat Sign support team so that they can check the backend settings. Please use the steps suggested here: https://adobe.ly/4lobolZ. 

Let us know if you experience any issues.

Thanks,

Meenakshi

[My Loan Choices]

Hi @Meenakshi Negi ,

I tried following the link above, but I can't get to "Contact Support". This is what I see from my end:

I tried clicking on Contact us, but nothing happened.

What should I do?

[Meenakshi Negi]

Hi My Loan Choices,

Sorry about the trouble caused.

Could you please share your email and contact details in a private message? You may send a private message using the envelope icon at the top right corner of this community page. 

Thanks,

Meenakshi

[SmoothAsGlass]

I have the same problem not receiving the email notifications as of 9-30-25.  Receiver is getting the doc, sender is not.  I spent hours on the phone with Adobe yesterday through chat and via phone call only for them to say it's an email problem.  Called my email host only for them to say it's an adobe problem.  Either way, the problem has not been resolved and after reading the community posts, it seems to happen often but I dont see a solution anywhere.  Does it just randomly start working again? 

[Meenakshi Negi]

Hi SmoothAsGlass,

Thank you for reaching out, and sorry for the trouble caused. 

Please ensure that the notification is enabled on your machine. For more information, refer to the following help document: https://adobe.ly/4gVBRXF. 

Let us know how it goes.

Thanks,

Meenakshi

[SmoothAsGlass]

The notifications are enabled but we are still not getting them. 

[sprinklr-integration-user]

Hi SmoothAsGlass,

Thank you for the information.

Please let us know if the notification issue occurs only for a particular document sent for signature. 

Thanks,

Meenakshi