Email Notifications for Signatures Not Sending

[kellsie_5611]

Hello, 

When I send a document out to get signed, the recipients aren't receiving any emails to sign it. I tried replacing a recipient with someone else, the new signer did not get an email but the old signer got notification they were replaced, but never received the initial email for signature. 

All junk/spam folders have been checked and email settings have been checked to ensure that the emails are not going to the wrong place. 

Thanks

[Exciting_Coconut6940]

This happened to me last week, so they can't blame it on the AWS outage yesterday.  It was not happening on every document, but on one in particular.  

[Meenakshi Negi]

Hi kellsie_5611

 and Exciting_Coconut6940,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/47sfOU3.

Let us know how it goes.

Thanks,

Meenakshi

[kellsie_5611]

This did not help at all, I had already indicated that all email folders were checked and filters were off. 

Please provide another solution. 

Thanks

[Meenakshi Negi]

Hi kellsie_5611,

Please let us know if it happens with all the forms you send for signature or with some particular ones. Also, check if this happens with specific recipients or with all.

More information would be helpful to investigate this behaviour further.

Thanks,

Meenakshi

[kellsie_5611]

Hello,

It happens with all forms, I have tried several over the past week and a half, and with multiple different recipients, no one is receiving email notifications. I have tried 5 different people. 

Thanks

[Meenakshi Negi]

Hi kellsie_5611,

Thank you for the information, and sorry about the delay in response.

Please share your contact details and time frame in a private message. You may send a private message using the envelope icon at the top right corner of this community page. We will arrange a callback for you to check this. The team will check the backend settings and share the correct information.

Tanks,

Meenakshi