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Entered fields disappear after I click send for e-signature

Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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I have filled out a form that I use from a template. After saving it, I click request e-signature, fill out the emails it needs to go to, and when I click continue my entire form gets erased and assigned to the first person I have selected for signature. How do I fix this?

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Adobe Sign forms , How to sign

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Advisor ,
Aug 08, 2023 Aug 08, 2023

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Did you start the process from your template library? 

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

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I started the process from a template that was sent to me by work. I opened it up in the adobe software, filled it out, hit send for signature and it kept deleting all of the info I had entered. When I open the form in the adobe website, I can complete the signature process no problem.

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New Here ,
Aug 09, 2023 Aug 09, 2023

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I've had the exact same problem, worked fine before newest update. Replaces all fillable fields with the word "text" for the signer to fill out--want the filled out text to remain

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New Here ,
Aug 09, 2023 Aug 09, 2023

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I got ahold of Adobe support via phone and they directed me to view-->disable new acrobat and that fixed the issue.

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Awesome, thank you very much. I'll give that a try

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Adobe Employee ,
Aug 13, 2023 Aug 13, 2023

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Hi Nick31548058tvx1,

 

Thank you for reaching our.

 

Could you please share the screen recording of what happens when you try to use the Request Signature option in Acrobat?

Did you check if the issue occurs with other files too?

More information will help us to investigate the issue.

 

Thanks,

Meenakshi

 

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Hi Meenakshi,

Unfortunately I am unable to share the screen recording because of the content of the file. As soon as I click request signature, fill out the appropriate emails, all fields default to empty and I just get "text" written in all of the fields I have filled out. This issue has been on all of the files I have tried. 

I disabled new acrobat like someone else has suggested and it is no longer an issue.

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