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Erreur : Échec de l'authentification

New Here ,
Apr 17, 2023 Apr 17, 2023

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Bonjour,

depuis une semaine je reçois l'erreur "Échec de l'authentification" lorsque j'essaie d'envoyer un document pour signatures.

acrobat_erreur_demande-signature.png

 

Merci.

Lyne A.

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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Hi Lyne5C34,

 

Thank you for reaching out.

 

Please try signing out and then relaunching the application. Reboot the machine as well.

Then sign in and check if the document can be sent. Ensure you use the correct email address.

 

Did you check if you can send the document via the Acrobat Online account?

If not, use the following link https://acrobat.adobe.com/ and sign in using your Adobe ID.

Go to the E-Sign tab and use the Request Signature option to send the document. 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
May 01, 2023 May 01, 2023

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Thank you Meenakshi, problem was solved by contacting Adobe.

Have a wonderful day.

Lyne A.

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