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Error message: Unhandled Error: 210316145810028.app-b10

New Here ,
Mar 16, 2021 Mar 16, 2021

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This error has been coming up frequently and even customer support was not helpful. I have tried everything I read in previous Adobe Sign forums from clearing my cache, deleting cookies, downloading and updating different browsers. My need is urgent as it pertains to my occupation and the only way it can be met is through talking with a person over the phone-- which is evidently for paying customers only. All I want to do is sign the document. I filled it out completely, but the final 'sign here' that turns blue once all information is provided results in a 'processing screen' and an apology following it. The document was sent to me throught the company, so I do not have access to its pdf form (except for that of an encrypted option that does not allow me to sign through Adobe Acrobat Chrome extension, which I have also tried).

 

Has anyone else run into this issue? The error, among countless other variations I received, is below:

 

Error message: Unhandled Error: 210316145810028.app-b10

 

image.png

TOPICS
Adobe Sign forms , Self sign , Send documents , User interface issues

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