Error opening a "Send for Signature" document on Document Cloud.

[affinity mgmte95984655]

Since the recent update, I am unable to open "Send for Signature" pdf's displayed on Adobe Document Cloud.

[Meenakshi Negi]

Hi Affinitymgmte,

Sorry for the delay in response.

Are you still experiencing an issue when you use "Send for Signature" online on Adobe Document Cloud?

If yes, could you please share the exact error message you get on the screen?

We are not able to view the error message in the screenshot that you have shared with us.

Also, check if this error appears with the particular file or with all.

We will be waiting for your response.

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Meenakshi