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Error sending documents for signature

New Here ,
Jul 08, 2020 Jul 08, 2020

I have two users getting a couple errors when trying to send documents for signature using Adobe Sign in Outlook (Web or Desktop version):

 

Error: "The request provided is invalid. The reasons might include:
your trial has expired, too many recipients or documents, you're the only recipient or
your documents exceed size limitations."

 

And finally:

"You are not authorized to send documents for signature. Please contact your account administrator"

 

The users accounts were removed from Adobe Sign and added back but the same errors

 

"I could really use some help with this".

TOPICS
Adobe Sign forms , Send documents
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