• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Error upon sending doc - INVALID_GROUP_ID_FOR_USER

New Here ,
Nov 03, 2023 Nov 03, 2023

Copy link to clipboard

Copied

We have a custom proprietary tool that uses the Adobe Sign engine for sending docs. Our integration allows for users to send using a service account, which means not all of our internal users need to have an Adobe account. This morning, on a newly created doc template, a user attempted to send the doc and is receiving an Adobe error I haven't seen before: INVALID_GROUP_ID_FOR_USER. Not sure where in the process this is occurring, since the user doesn't technically have an Adobe account, it's using our service account as it does for all doc sends.

TOPICS
Adobe Sign forms , Send documents

Views

135

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

LATEST

Hi dstinsman,

 

Thank you for reaching out. 

 

We have checked that you are using the Adobe Sign Enterprise plan. This is something that the experts can best answer. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines