Error upon sending doc - INVALID_GROUP_ID_FOR_USER

[dstinsman]

We have a custom proprietary tool that uses the Adobe Sign engine for sending docs. Our integration allows for users to send using a service account, which means not all of our internal users need to have an Adobe account. This morning, on a newly created doc template, a user attempted to send the doc and is receiving an Adobe error I haven't seen before: INVALID_GROUP_ID_FOR_USER. Not sure where in the process this is occurring, since the user doesn't technically have an Adobe account, it's using our service account as it does for all doc sends.

[Meenakshi Negi]

Hi dstinsman,

Thank you for reaching out. 

We have checked that you are using the Adobe Sign Enterprise plan. This is something that the experts can best answer. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Thanks,

Meenakshi