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Error - You cannot send new agreements because you don't have sufficient transactions available

New Here ,
Aug 02, 2022 Aug 02, 2022

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We renewed our coountract in March and purchased 15k transactions for one year. We are here today on August 2nd, number of transactions sent as of today was roughly around 6640 transactions. All users under adobesigna re receiving error : 

You cannot send new agreements because you don't have sufficient transactions available in your account. Please contact your administrator.
 
We have been working with Adobe support since one day and the issue has not been resolved, We do not have any reasons provided by Adobe as to why this error so far, except we heard it is a bug and engineering team is looking into it. Doe any one else have same issue/have seen this before?any thoughts how this was resolved?
 
 
TOPICS
Send documents , User interface issues

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Started having the same issue here on day one. Hopefully Adobe will respond soon.

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