Esign (Fill & Sign Yourself) suddenly giving me a gray box instead of signature

[julie_7307]

Using Acrobat Pro desktop app. When I try to drag my signature into the document (which I have done MANY times) I'm getting a gray box istead. This feature is working in the online CC app, but I need to get it fixed in my desktop app. I have tried rebooting. Instead of my signature, this is what I see now. Any thoughts?

[mariahweyne]

Try these settings.  It has worked for some people.

[julie_7307]

Thanks! Unfortunately that didn't work,

[mariahweyne]

Sorry,  Have you tried contacting Adobe thru their chat?  They should be able to help.

Use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto
Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.