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Esign (Fill & Sign Yourself) suddenly giving me a gray box instead of signature

New Here ,
Sep 24, 2024 Sep 24, 2024

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Using Acrobat Pro desktop app. When I try to drag my signature into the document (which I have done MANY times) I'm getting a gray box istead. This feature is working in the online CC app, but I need to get it fixed in my desktop app. I have tried rebooting. Instead of my signature, this is what I see now. Any thoughts?

julea_7307_0-1727200734531.png

 

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How to sign , Self sign

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Advisor ,
Sep 24, 2024 Sep 24, 2024

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Try these settings.  It has worked for some people.

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New Here ,
Sep 24, 2024 Sep 24, 2024

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Thanks! Unfortunately that didn't work,

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Advisor ,
Sep 24, 2024 Sep 24, 2024

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Sorry,  Have you tried contacting Adobe thru their chat?  They should be able to help.

 

Use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto
Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

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