esignature option in echosign not available after uploading faxed document

[timothys68651236]

One of my staff members is unable to esign an Echosign document after she uploaded the faxed document. Typically, in the Echosign console, you can upload a faxed document and, after uploading, you are able to esign but lately, this option has disappeared. Did something change with all of the Echosign updates?

[timothys68651236]

Here's a bit  more information. I've discovered after uploading the faxed document that the status in Salesforce (Out for Signature) is out-of-sync with the status in the Adobe Manage Agreement section (Waiting for Counter Signature). How can I get these to sync up with each other?

[timothys68651236]

The audit trail also says this (see below). It looks peculiar. I'm not sure why a signed copy was sent out after it was uploaded.

Document created by RC (xxx@xxx.org)

Mar 16 1:42 pm

Sent out for signature to mmmm@ccorp.com

Mar 16 1:42 pm

Viewed by mmmm@ccorp.com

Mar 16 2:49 pm

A signed copy was uploaded by RC (xxx@xxx.org) 

Apr 07 11:21 am

Sent out for signature to RC (xxx@xxx.org)

Apr 07 11:21 am

Viewed by RC (xxx@xxx.org) 

Apr 07 11:22 am

   Waiting to be signed

by RC (xxx@xxx.org)