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Fixing image resolution for e-sign branding

New Here ,
Jun 06, 2024 Jun 06, 2024

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Hello,

 

What is the best way to get a feature fixed / enhanced for the e-sign branding in Acrobat Pro? 

 

The mage size they allow is 200 x 60 pixels. Regardless of what image type and pixel size you try to modify to, the image that displays in Adobe e-sign emails (to the receivers of the document) is very distorted and grainy. Here is a screenshot of where this is done on the admin side:

Screenshot.JPG

 

I beleive this could be a easy and quick fix for Adobe to modify so that we can attach a higher resolution image for our company logo / branding. 

Thoughts??

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Adobe Sign forms

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correct answers 1 Correct answer

Adobe Employee , Jul 01, 2024 Jul 01, 2024

Hi thomasn,

 

Thank you for reaching out, and sorry about the delay in response.

 

If you have any issues getting your image to appear correctly, ensure that the image you're using is exactly 60 pixels tall and up to 200 pixels wide. For more information, refer to the suggestion provided in the following help document: https://adobe.ly/3RMqZQk;

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

 

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Adobe Employee ,
Jul 01, 2024 Jul 01, 2024

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Hi thomasn,

 

Thank you for reaching out, and sorry about the delay in response.

 

If you have any issues getting your image to appear correctly, ensure that the image you're using is exactly 60 pixels tall and up to 200 pixels wide. For more information, refer to the suggestion provided in the following help document: https://adobe.ly/3RMqZQk;

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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