Form Fields change when document is sent.

Report · Nov 30, 2018

Hi,

I've got several combinations of legal documents I need to send for signatures, and they've all been set up as individual Templates in my library, so I can change the combination as required depending on who I send them to. Yet when I Send for signatures and attach any additional documents, the first document always appears fine, but then random form fields in the additional documents change for no reason. So a Name field turns into a date, or a Title turns into Company.

Help?

Report · Nov 30, 2018

Figured this one out myself after a few days of fighting with it. The NAME of the form fields is assumed to be the same when you have multiple docs in one email Send. So "Custom Field 2" in 3 different forms, will duplicate whatever "Custom Field 2" in the first document of the attachment is. Just sloppy programming in Adobe Sign sadly. The fix is to manually change the names of each field that duplicates to something unique to THAT form. Tedious, but the only way to fix this.