Getting Error while generating agreement in Salesforce

[Samy37880731c10f]

Hello,

I am getting an error while trying to generate an agreement in Salesforce with only one specific user. The error is the following : 

null : 403 : {"code":"PERMISSION_DENIED","message":"You can only request signatures using workflows."}

I thought it is related to permissions or related to user profile, but I am able to generate the same agreement for another user with same profile and permission sets.
Could you please help me find a solution ?

Thanks

[Meenakshi Negi]

Hi Samy37880731c10f,

Thank you for reaching out, and sorry about the delay in response.

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/3QoLYYi. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Thanks,

Meenakshi