Having trouble with signing & receiving contracts

[plusc33168772]

My clients are having trouble receiving their contracts and some are having trouble having authorization to sign. This has been going on for a few days now. It says sent on our side but the client never receives it, also we tried sending the contract from our direct gmail & they receive it but we need them to sign.

[Meenakshi Negi · Accepted solution]

Hi Plusc,

Sorry for the delay in response.

As you have mentioned above, there is some issue in receiving and authorization to sign the documents on the client side.

This is something that needs to be checked. In this case, I would suggest contacting the support team directly.

They will check what is the root cause of the issue and help you in resolving it.

Please use the steps mentioned below to contact support team:

• Please login to your Adobe Sign account directly via https://secure.echosign.com/public/login
• Once you are logged in, check the upper right corner of the page and click the question mark icon.
• It will redirect to the page where you get an option to contact the team via chat or phone.

Let us know if you need any help.

Regards,

Meenakshi