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Horrible day- now have two plans and neither works

New Here ,
Apr 19, 2021 Apr 19, 2021

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I had Acrobat DC with esign. It was combining two documents when sent to a single signer which does not work for me.
Service chat 1: you have the wrong plan, you need the small business plan. Bought that and rep wiped out my prior plan. Still did not work- no option to set "keep documents separate"
Service chat 2: oh, the small business plan doesn't include esign. You lost that when you cancelled the other plan. You need esign mega. So I bought that, for another $300/yr
Service chat 3: you now have an acrobat pro DC license and Adobe sign license but acrobat pro DC already has all the features so you should cancel Sign.
>I asked, will that allow me to do what I need?
Answer- I don't know, let me put you in the tech support queue.

All I want is 1) not to pay twice for the same functionality, and 2) to send two documents to one signer in one email without the documents remaining separate, and 3) later, to send a single agreement for multiple signatures... no particular order, just all parties (max 4) will need to sign.

I am beginning to wonder if this is even possible.

I called 800-443-8158 for help and the rep hung up on me while I was starting to explain.

Help? Anyone?

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Product information , Send documents

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