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How do I change my echosign email address?

New Here ,
Jun 05, 2015 Jun 05, 2015

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It's sending all my agreements out from my personal email. I changed my adobe account's email to the business address but the echosign account didn't change. "Edit profile" doesn't allow editing of the email address.

Thanks!

LJF

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correct answers 1 Correct answer

Adobe Employee , Jun 05, 2015 Jun 05, 2015

Hi,

I will inbox you directly to check your email address and reply accordingly.

Thanks,

Jat

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Adobe Employee ,
Jun 05, 2015 Jun 05, 2015

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Hi,

I will inbox you directly to check your email address and reply accordingly.

Thanks,

Jat

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New Here ,
Jun 24, 2015 Jun 24, 2015

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Hi, I have a same problem.  I need to change my email address.

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New Here ,
Jun 24, 2015 Jun 24, 2015

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There was a specific issue with my email address being in conflict because of the Creative Cloud license I have. I had a to contact support (Jat, above) directly to get it resolved. It was resolved quickly but required a few steps on my end, too. FYI. Good luck.

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Adobe Employee ,
Jun 24, 2015 Jun 24, 2015

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Manoj

I will email you directly.

Thanks

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New Here ,
Jun 09, 2016 Jun 09, 2016

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Are you kidding me?  There is no phone support?

So, I have sent a document for Signature.  I keeps coming from my personal account, but I need it to come from my company email.  I have changed the settings in accounts, but nothing happens.  I only need it from my company email one time!!  I have a monthly subscription and am using the software on only one computer.  What is the issue and how do I fix this?

Robert

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Community Beginner ,
Jun 25, 2015 Jun 25, 2015

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Hi there, I've messaged you through your acct but wasn't sure if it was better to reply on this thread. I have the exact same issue as leonardjfrench above: changed from personal email to business email in adobe acct (creative cloud subscriber) but echo sign still sends from an old hotmail address. Email section of echosign "edit profile" also disabled. Can't believe there's no way to fix this on my own???

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Adobe Employee ,
Jun 25, 2015 Jun 25, 2015

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Hello,

Please let me know the previous and current email address and send me as direct message so that I can check your account.

-Rijul

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New Here ,
May 04, 2016 May 04, 2016

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I need to change my email address...

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New Here ,
Aug 24, 2016 Aug 24, 2016

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I have the same problem. I would like to change my email on this account and can't do it automatically.

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New Here ,
Mar 07, 2018 Mar 07, 2018

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Im having the same issue with the email reply address

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New Here ,
May 19, 2020 May 19, 2020

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New Here ,
Jul 13, 2015 Jul 13, 2015

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I am having the same problem, need to change the email address from my personal to my business!  Thanks for your help.

T

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Community Beginner ,
Jul 14, 2015 Jul 14, 2015

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Hi there - I had to contact one of the adobe admins by private message (see the two above that replied in this thread) and they have to reset it for you. You have to confirm authorization via email and then it sends you a password reset.

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New Here ,
Jul 14, 2015 Jul 14, 2015

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I'm having the same issue. There is a place to change the email address, but it doesn't actually change it. Anyone figure out how to actually change their email address in their account? Thanks!

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Community Beginner ,
Jul 14, 2015 Jul 14, 2015

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Hi there - I had to contact one of the adobe admins by private message (see the two above that replied in this thread) and they have to reset it for you. You have to confirm authorization via email and then it sends you a password reset. Ridiculous and archaic, I know. Especially from something like Adobe. 0_0

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New Here ,
Jul 14, 2015 Jul 14, 2015

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thanks Charlene ... don't understand the mystery and difficulty changing

the sent from address ... I have contacted them privately. I appreciate

the help.

Tricia

On Tue, Jul 14, 2015 at 9:39 AM, charlener54696656 <forums_noreply@adobe.com

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Community Beginner ,
Jul 14, 2015 Jul 14, 2015

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Lol AGREED! Come on Adobe, you can do better.

Good luck Tricia!

CR

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New Here ,
Jul 14, 2015 Jul 14, 2015

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Thank you for your help. I emailed them directly and hopefully it will be changed soon. I agree, you'd think something as simple as changing your email address wouldn't be so complicated.

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New Here ,
Oct 23, 2015 Oct 23, 2015

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I want to change my email address, too, and I can't figure out where/how to request support to do this. This is absurdly complicated. How do I change the email address associated with my Adobe Cloud account and my Adobe Document Cloud?

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New Here ,
Jan 25, 2016 Jan 25, 2016

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Same problem - help please!

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New Here ,
Feb 09, 2016 Feb 09, 2016

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I have the same problem.  I changed my email address and need help. 

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New Here ,
Feb 10, 2016 Feb 10, 2016

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I also need to change my email address to my business email address.

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New Here ,
Apr 14, 2016 Apr 14, 2016

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I have the same problem. Please help me! My client is waiting on a form to be signed, and my email for my account was a non-business email. Now I'm waiting for updates to happen across adobe and it's not updating.

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New Here ,
May 02, 2016 May 02, 2016

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I experienced this problem today. I have 2 adobe accounts and I updated the email address on my Business account, but it's sending emails from my other account still. I tried chatting with someone from Adobe but they were no help... guess I'll have to try again tomorrow.

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