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How do I change my echosign email address?

New Here ,
Jun 05, 2015 Jun 05, 2015

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It's sending all my agreements out from my personal email. I changed my adobe account's email to the business address but the echosign account didn't change. "Edit profile" doesn't allow editing of the email address.

Thanks!

LJF

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correct answers 1 Correct answer

Adobe Employee , Jun 05, 2015 Jun 05, 2015

Hi,

I will inbox you directly to check your email address and reply accordingly.

Thanks,

Jat

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New Here ,
May 24, 2016 May 24, 2016

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I need to change the email address linked with an echosign account for our company.  Can the admin contact me with how to do this?

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New Here ,
Jul 18, 2016 Jul 18, 2016

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I need to change email address ASAP - Please advise!

Laura

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Adobe Employee ,
Jul 18, 2016 Jul 18, 2016

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Hi All,

Changing your email depends on the type of account you are holding.

If you login using your Adobe Id and you need to change your Adobe ID (FYI, Adobe ID logins are different then Adobe Sign ID logins), you can do so by following steps on this page: Manage your Adobe ID account

If you login using your Adobe Sign ID, you can change your email from 'My Profile' page.

You may have to contact your Admin in other cases.

In any case, best way to do this is to get in touch with our email support @ support@echosign.com so that they can guide you better on the basis of account type you are holding.

Thanks

Sameer Puri

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New Here ,
Apr 17, 2017 Apr 17, 2017

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I am having the same problem, can someone help me too?  Thanks!

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New Here ,
Apr 28, 2017 Apr 28, 2017

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Me too.  I have emailed support@echosign.com so fingers crossed I get a response, if that's the only way to do this.

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New Here ,
Jul 26, 2017 Jul 26, 2017

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Hello, I am having the same problem. I would like to change my email address but it won't let me. Can someone help? Thank you!

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New Here ,
Aug 15, 2017 Aug 15, 2017

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I have that same problem too. I updated my information on Adobe, but Adobe Sign did not update. I even waited a few days to see if it just needed time, but there's no difference and I'm hoping to send a contract soon to a client.

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New Here ,
Aug 21, 2017 Aug 21, 2017

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Same problem, I changed my email in my Adobe account and it's all updated except Adobe Sign did not update.  Please help!

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New Here ,
Nov 02, 2017 Nov 02, 2017

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I have the same issue, just got Adobe Acrobat Pro DC as part of team plan at work, but when sending PDF for signature the email comes with my name and I need it to show the company name instead, please help as otherwise recipients do not recognise who the email is from.

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New Here ,
Dec 01, 2017 Dec 01, 2017

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I have same issue can I get some assistance ?

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New Here ,
Dec 05, 2017 Dec 05, 2017

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I emailed support@echosign.com and they helped me change my address!

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New Here ,
Jun 27, 2018 Jun 27, 2018

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I'm having the same issue - I cannot edit the email in my Profile, it is disabled. What is the Adobe support email address please?

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New Here ,
Nov 28, 2018 Nov 28, 2018

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I am having the same problem. I am trying to use Adobe Sign in Acrobat Pro. I have multiple emails and want it to come from a particular email that is not the one I use for Adobe correspondence. I tried to go into to Acrobat Preferences and add the email account and set it as default but it still isn't working. Need help asap for a time sensitive form.

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Community Beginner ,
Sep 13, 2019 Sep 13, 2019

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I'm having the same problem.  Can someone help?

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New Here ,
Jan 07, 2021 Jan 07, 2021

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I am having the same problem.

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Hello,

 

I have the same issue. I need to change my personal email to my business email when I send out the forms to sign.

 

Thanks for your help!

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New Here ,
Aug 02, 2021 Aug 02, 2021

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I, too, am having the same issue.  I've been chatting with Adobe support for over 2 hours and they still haven't figured out my problem.  Any thoughts?

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