How do I change the Adobe Sign name?

[Jessica Wolverton]

Whenever I send a document to be signed, it's said it's sent by the wrong name, with my email address. I have my name on everything and I cannot edit the name. Please let me know how I can update that.

Thank you!

Brandi

[AkanchhaS]

Hi Brandisnell,

EDITED-

You may try updating the name on your Adobe account. Go to Adobe: Creative, marketing and document management solutions

Login to your Adobe account using your Adobe ID and password.

Manage Account>Accounts>Update name

Sign out from your Adobe Sign account & Sign In back.

Also, you may Sign In to the Adobe Sign account and check under the

Get started with Adobe Sign | tutorials

Check if that works and reflect the changes everywhere.

Regards,

Akanchha

[Jessica Wolverton]

This did not change the name that is on the PDF when I send emails. I do not know how this name got on there, but it’s showing a different name, and then my email when I send the adobe sign.

Brandi Snell

Accounting Administrator

[Irrelevant information removed by Mod]

[AkanchhaS]

Could you please share the details via private message?

Like the name that supposed to be on the account and the name its showing there when you send the email, as well as the email address through which email has been sent?

-Akanchha