How do I change the name in the signature request email?

[SortHvid]

When you send out a signature request, the email says "[name] requests your signature on..." My administrator was on leave for a year and her substitute changed the default name in the meantime. Now she's back, and I can't figure out how to change it back. I changed the profile name in account settings and everywhere else that I could find, but it doesn't work.

- Sophia

[Meenakshi Negi]

Hi SortHvid,

Thank you for reaching out.

Please confirm the name currently shows when you send the document for signature.

Also, share the name that needs to be updated on the account.

We have checked the account with the email address used to sign in to the community page. We see different names on the Adobe and Acrobat Sign accounts.

Thanks,

Meenakshi

[SortHvid]

Hi Meenakshi,

Thanks for replying. I didn't know that Adobe and Acrobat Sign were different accounts. I've written the correct names to you in a dm - should I contact someone else?

Kind regards

[SortHvid]

Hi Meenakshi,

Did you see my reply?

Best,

Sophia