• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How do I change the name in the signature request email?

New Here ,
Jan 05, 2023 Jan 05, 2023

Copy link to clipboard

Copied

When you send out a signature request, the email says "[name] requests your signature on..." My administrator was on leave for a year and her substitute changed the default name in the meantime. Now she's back, and I can't figure out how to change it back. I changed the profile name in account settings and everywhere else that I could find, but it doesn't work.

 

- Sophia

TOPICS
Adobe Sign forms , How to sign

Views

395

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Hi SortHvid,

 

Thank you for reaching out.

 

Please confirm the name currently shows when you send the document for signature.

Also, share the name that needs to be updated on the account.

We have checked the account with the email address used to sign in to the community page. We see different names on the Adobe and Acrobat Sign accounts.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 16, 2023 Jan 16, 2023

Copy link to clipboard

Copied

Hi Meenakshi,

Thanks for replying. I didn't know that Adobe and Acrobat Sign were different accounts. I've written the correct names to you in a dm - should I contact someone else?

Kind regards

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 23, 2023 Jan 23, 2023

Copy link to clipboard

Copied

LATEST

Hi Meenakshi,

Did you see my reply?

 

Best,

Sophia

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines