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How to add a usable link in the email message on sign?

New Here ,
Sep 04, 2023 Sep 04, 2023

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I have tried to contact Adobe Sign support with no success. 

 

I'm trying to allow our cusomters view our terms of business by way of a URL link before signing the order form. 

 

I've added the URL link into the body of the emailed message, however this doesn't show up as a usable link, and is simple text showing the full URL address https://..... Requiring our customers to copy and paste the URL address manually into a browsser. Rather than clicking a link!

 

I'm hoping someone can offer a solution?

 

This works in DocuSign as I've tested it on their free trial. So unless Adobe Sign can offer a solution, I'll have to consider a move to them. 

 

 

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Adobe Employee ,
Sep 30, 2023 Sep 30, 2023

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Hi Adrian31037644cgul,

 

Thank you for reaching out, and sorry about the delay in response.

 

If you are adding the link before uploading it to Acrobat Sign, the links will not work.

You may use the hyperlink form field to add the links. For more information, refer to the following help document about the form field types available in Acrobat Sign: https://helpx.adobe.com/sign/using/field-types.html

Let us know if you have any questions.

 

Thanks,

Meenakshi

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