How to change the admin without admin access?

[Sana Customer5E8C]

Hi there,

The individual who was our admin for our Adobe Sign account is no longer with the company and the email they have on file with Adobe is not active. How can we change our Adobe Sign account to a new admin now? 

Thank you for the help. 

[Meenakshi Negi]

Hi Sana Customer5E8C,

Thank you for reaching out.

It is not possible to change the admin without the admin access.

You will need to contact the support team, as they may make changes at the backend after verifying the account.

Please use the steps suggested on the following help page: https://helpx.adobe.com/sign/using/adobesign-support-resources.html. 

Thanks,

Meenakshi