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How to Send from generic account in adobe sign?

New Here ,
Apr 26, 2021 Apr 26, 2021

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Does anyone know if it is possible for a whole team (up to 50 staff) to send documents to be signed via a generic email address, rather than a named one? (e.g. HR@company.com rather than JoeBloggs@company.com) 

 

We would like the team to send and receive from a team mailbox, rather than have recipients receive individual work email addresses. All of the documents could then be controlled and accessed via the shared mailbox.

 

Is this possible?

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Configure accounts , Product information , Send documents

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Explorer ,
Apr 26, 2021 Apr 26, 2021

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Yes, it is possible. Just make sure you create a "team-level" account and you should be good to go. 🙂 

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New Here ,
Jun 29, 2022 Jun 29, 2022

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What is a 'team-level' account?

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Adobe Employee ,
Jun 30, 2022 Jun 30, 2022

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Hi Gavin.

 

Thank you for reaching out.

 

We have checked that you are using the Acrobat Sign Individual Plan.

As you wish to use a single email address to send the document for signature, you will require Acrobat Sign Team, business, or Enterprise plan.

If you use the Acrobat Sign plan other than the Individual plan, you may reach out to the Acrobat Sign team via the steps suggested in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Meenakshi

I am an Adobe Sign Enterprise Admin. Can you explain what a Team Level account is?

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