I bought the monthly service and I am getting an error saying "upload limit exceeded" how do I fix this

[kellyk94622299]

I paid for monthly service to be able to use this, it was bad enough that I had to wait hours before it was activated but now I can't even use it. 

[Anubha Goel · Accepted solution]

Hi kellyk94622299,

You might have exceeded the limit of document size allowed for uploading.

Please inbox me your email address associated with eSign account so that I can check at my end.

Regards,

Anubha