I can't ad users to account or groups

[saraha75747794]

Hi,

I can't seem to add a new user to my account or any of my groups.

I type in the email, the first and last name, but then I get an error-message, saying that I can't add this user.

I can't seem to solve the problem with the guide in this webpage nor can I get in contact with Adobe (on the website or on the phone).

Can some of you help?

[Meenakshi Negi · Accepted solution]

Hi Saraha,

Sorry for the delay in response.

Please make sure that the email address that you enter as a new user is not already registered for Adobe Sign account.

If there is an Adobe Sign account registered with an email address, it is not possible to add that email address under the user or Group.

This is because there can be only one account created with an email address.

In this case, you can either use a different email address under which there is no Adobe Sign account registered or you need to first free the email address from the old account.

You may refer to the steps mentioned here Change your e-mail address to change the email address for the other account.

Let us know if you have any questions.

Regards,

Meenakshi