i need to skip Two-step verification to login Adobe EchoSign account

[aw engineeringt74507957]

hello Support Team,

i need to skip Two-step verification to login to my EchoSign account. i can directly login to my EchoSign account before. but i cannot login directly to my account since last week. due to i need to login my EchoSign account from different kinds of my devices, this is very inconvenient for me to enter code everytime for login. i also tried to disable the Two-step verification in my account under Password and Security, but it's not effective for the login. i still need to enter the verification code via the phone or email when i try to login in different kinds of devices. please help deal with this for me.

thanks!

jeff

[Allta Media]

Are you seeing this issue on your mobile device? If so, have you tried uninstalling/reinstalling? Or signing out/signing back in on the mobile device?