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Issue with our Salesforce Named Credential TestAdobeSign

New Here ,
Jun 07, 2024 Jun 07, 2024

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Description:

 

We are experiencing an issue with our Salesforce Named Credential TestAdobeSign and Auth Provider setup for integrating with Adobe Sign. After approximately one hour (3600 seconds), the following error is returned:

{"code":"INVALID_ACCESS_TOKEN","message":"Access token provided is invalid or has expired"}

 

Expected Behavior:

 

The access token should be automatically refreshed using the refresh token mechanism, ensuring continuous access to Adobe Sign without manual intervention.

 

Actual Behavior:

 

The access token expires after one hour, and no automatic refresh occurs, resulting in the above error.

 

Additional Information:

 

The Named Credential TestAdobeSign is set up to use OAuth 2.0.

The Auth. Provider for Adobe Sign has been configured correctly with all required endpoints and credentials.

The issue consistently occurs after one hour, indicating that the access token expiration is not being handled as expected.

TOPICS
How to sign , Login issues , SharePoint and Salesforce integration

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