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Issues when sending a document for signature - 2025 New Adobe Sign

New Here ,
Apr 10, 2025 Apr 10, 2025

I am disappointed in the NEW (2025) Adobe Acrobat Sign experience online. I have had several issues with it, so I keep going back to the Classic experience.

 

What I am noticing is, after I fill in the email address of who I am sending the document to, and then upload the template, it sends it to the user before I have even filled in the template with the data that I need.

I have a blank template with fill in fields for items to check out to our users. With the classic experience I key in the email address to send to, I go to recent templates and attach the template, I then click send, it then loads the form for me to fill in the additional field data and then click send again and it sends.

In the new experience, it doesn't allow me to fill in the fields with data, it just sends the template without any information keyed into it, but it doesn't actually send anything to the user. They receive nothing. I then have to go back on the browser, and fill in the data. Sometimes that works, but lately it doesn't.

I just got a warning that the new experience will be the only option and that I won't be able to use the classic experience anymore. This is very disappointing, since the new experience is failing on a very important step, the step where I fill in the data that is going to be being sent to the user.

Anyone else noticing this?


TOPICS
Adobe Sign forms , Send documents , User interface issues
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Adobe Employee ,
Apr 11, 2025 Apr 11, 2025
LATEST

Hi Rhonda5EBD,

 

Thank you for reaching out.

 

Please let us know if you are referring to the prefill option, which is not working. If not, please share the screen recording of both scenarios. We will try to replicate this behavior and get it checked. 

 

Thanks,

Meenakshi

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